If you are not satisfied with your purchase, you can return the item for a full refund within 10 days of purchase. To be eligible, the product must be unused, undamaged, and in the original packaging. Personal care items are eligible for a partial refund (shipping not included) under certain circumstances. Sale items are not eligible for refunds..
All custom orders for products made/sold by Eclectic Art and Magick, LLC require a minimum payment of 50% of total purchase (excluding shipping) before production of that item can proceed. The remaining 50% plus shipping costs will be required at the time of shipping. If you are not satisfied with a custom order, it must be shipped back to Eclectic Art and Magick, LLC unused, to receive a refund. This includes personal care items. Personal care products WILL NOT be resold, but to understand what might have gone wrong, Eclectic Art and Magick, LLC must have the items returned before a refund can be issued. If the product was damaged in shipment, Eclectic Art and Magick, LLC will assist you in filing a claim with USPS.